We will accept Free Returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.
Free Return requests must be initiated within 30 days of receiving all items in the order. (If it is a split package order, it will start from the time of the final package delivery date.)
All swimwear, bodysuits, intimates, jewelry, and beauty products are final sale and non-refundable.
Please follow these steps for returns:
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- We will send you a prepaid label to print and affix to the package.
- Then we will send one of our couriers to collect the package.
- Once the return package is received and inspected for quality, we will email you to confirm what has been done with the order.
- Please allow Nalora Secret 5 - 7 business days from the day we receive the returned package to process.